Refund Policy

1. Project Deposits

We require a non-refundable deposit (typically 50% of the project total) before beginning work on any project. This deposit secures your place in our schedule and covers initial project setup, planning, and resource allocation.

If you choose to cancel the project after work has begun but before completion, the deposit will not be refunded, as it compensates us for the work already performed and the opportunity cost of reserving time for your project.

2. Project Cancellations

If you need to cancel a project after work has begun:

• Cancellation before 25% completion: 50% of the deposit may be refunded at our discretion, depending on the amount of work already completed.
• Cancellation between 25% and 50% completion: No refund of the deposit, and you may be billed for additional work completed beyond what the deposit covered.
• Cancellation after 50% completion: Full payment for the project is required, as significant resources have been committed to your project.

3. Monthly Services and Subscriptions

For ongoing monthly services (such as maintenance plans or marketing services):

• You may cancel at any time with 30 days' written notice.
• No refunds are provided for the current billing period when cancellation occurs.
• Any work completed or in progress during the notice period will be billed as normal.

4. Dissatisfaction with Services

If you are dissatisfied with our services:

• Please notify us immediately so we can address your concerns.
• We will make reasonable efforts to rectify any issues and ensure your satisfaction.
• If we are unable to resolve the issue to your satisfaction, we may offer a partial refund or credit toward future services, determined on a case-by-case basis.

Refunds due to dissatisfaction will only be considered if:

• You notify us of your concerns within 14 days of service delivery.
• The issues are directly related to the agreed-upon scope of work and deliverables.
• We have been given a reasonable opportunity to address and resolve the issues.

5. Project Delays

If a project is delayed due to:

• Client factors (such as delayed feedback or content): No refund will be issued, and additional charges may apply if the delay significantly impacts our schedule.
• SquadLog factors: We may offer compensation in the form of additional services or a discount on the final invoice, depending on the nature and length of the delay.

6. Refund Process

If a refund is approved:

• Refunds will be issued using the original payment method when possible.
• Processing time for refunds is typically 5-10 business days, depending on your payment provider.
• You will receive email confirmation when the refund is processed.

7. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Any exceptions will be made at the sole discretion of SquadLog management.

8. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: billing@squadlog.com
Phone: (123) 456-7890